Industries · Electrical
Sparks go to a human. Panel upgrades get a quote slot.
Burning smells and sparking are never treated as routine. Upgrades, chargers, and inspections are captured with what your estimator needs.
Example calls
The three calls that matter
These are illustrations of how the template behaves. Your own wording, prices, and promises come from your profile and playbook.
Burning smell at the panel
- CallerThere's a burning smell coming from my electrical panel.
- AI receptionistStay away from the panel, and call 911 if there's smoke or fire. I'm alerting the on-call electrician now. What's your address?
Safety line first, then an urgent alert to on-call
Partial power loss
- CallerHalf the outlets in my house stopped working this morning.
- AI receptionistI'll get that to the team. Is there any burning smell, heat, or sparking anywhere?
Captured with what is affected and a callback number
EV charger install
- CallerI need a quote to put an EV charger in my garage.
- AI receptionistHappy to set that up. The estimator confirms the price after seeing the panel. What's the address, and what day suits you for a visit?
Quote request captured with a preferred window
Trades template
What it listens for, and what it collects
Reasons for calling it routes
- Power out or partial outage
- Panel or upgrade quote
- EV charger install
- Inspection
- Existing job status
- Billing question
- Talk to a person
Collected before it hangs up
- Name
- Callback number
- Service address
- What is affected
- Home or business
- Preferred time window
It confirms the name, the callback number digit by digit, and the address back to the caller.
Emergency triggers
What gets escalated
Triggers are fixed rules, checked through the whole call. When it is unsure, it treats the call as an emergency. You can add triggers of your own.
- Burning smell or sparking
- Stay away from the panel, and call 911 if there is smoke or fire.
- Exposed wiring
- Flagged as urgent and sent to your on-call contact straight away.
- Outage with medical equipment in the home
- Flagged as urgent and sent to your on-call contact straight away.
- Fire or smoke
- The caller is told to call 911, and your on-call contact is alerted.
Ringhero is not an emergency service. It gives the scripted line and alerts the contacts you name.
What it will never do
- Quote a price that is not in your profile
- Promise same-day service or an arrival time
- Walk a caller through a repair or troubleshoot a hazard
- Take a card number over the phone
- End a call while an emergency is in progress
Electrical questions, answered
Will it tell a caller to reset a breaker?
No. It never troubleshoots a hazard. It gives the safety line and escalates.
A caller mentions sparks halfway through a quote request. What happens?
Emergency triggers are checked through the whole call, so the safety line and the alert happen as soon as it comes up.
Can it handle permit or inspection questions?
It answers from what you have put in your profile and documents. Otherwise it takes the question for the team.
Hear it answer your business
Upload your price list to the demo and talk to it in under a minute, or set up Ringhero in about 15 minutes and call your own number.