Industries · Plumbing
A burst pipe rings your phone. A dripping tap waits for morning.
Active water gets a safety line and an urgent alert. Everything else gets captured properly, with the details your plumber needs before the visit.
Example calls
The three calls that matter
These are illustrations of how the template behaves. Your own wording, prices, and promises come from your profile and playbook.
Active flooding
- CallerThere's water pouring through my kitchen ceiling!
- AI receptionistIf you can, shut off the main water valve. I'm alerting the on-call plumber now. What's the address?
Shut-off advice, then an urgent alert to on-call
Blocked drain
- CallerMy kitchen sink is draining really slowly. It's been a week.
- AI receptionistI can get that to the team. Is it just the kitchen sink, or are other drains slow as well?
Lead captured for the next business day
Price shopper
- CallerI just want a price on a water heater replacement.
- AI receptionistThe team gives a range for that, and the final price depends on the tank size and the hookup. Can I take your number so they can confirm it with you?
Range given from the profile, callback number captured
Trades template
What it listens for, and what it collects
Reasons for calling it routes
- Leak or burst pipe
- Drain or clog
- Water heater
- Quote request
- Existing job status
- Billing question
- Talk to a person
Collected before it hangs up
- Name
- Callback number
- Service address
- Issue description
- Is the water shut off?
- Preferred time window
It confirms the name, the callback number digit by digit, and the address back to the caller.
Emergency triggers
What gets escalated
Triggers are fixed rules, checked through the whole call. When it is unsure, it treats the call as an emergency. You can add triggers of your own.
- Active leak or flooding
- If you can, shut off the main water valve.
- Sewage backup
- Flagged as urgent and sent to your on-call contact straight away.
- No water in winter
- Flagged as urgent and sent to your on-call contact straight away.
- Gas smell near a water heater
- Please leave the building now and call your gas utility or 911 from outside.
Ringhero is not an emergency service. It gives the scripted line and alerts the contacts you name.
What it will never do
- Quote a price that is not in your profile
- Promise same-day service or an arrival time
- Walk a caller through a repair or troubleshoot a hazard
- Take a card number over the phone
- End a call while an emergency is in progress
Plumbing questions, answered
What does it tell a caller with a burst pipe?
The scripted line for active water: shut off the main valve if you can. Then it alerts your on-call contact. It does not give repair instructions.
Does a slow drain wake me up at night?
No. It is captured as a normal request, and the caller is told when the team will follow up.
Can it explain my call-out fee?
Yes, if the fee is in your profile. It states what you entered and nothing more.
Hear it answer your business
Upload your price list to the demo and talk to it in under a minute, or set up Ringhero in about 15 minutes and call your own number.