Industries · HVAC
No heat in January is an emergency. A tune-up quote is not.
The receptionist tells a furnace that has stopped in a cold snap from a caller who wants a maintenance price, and treats each one the way you would.
Example calls
The three calls that matter
These are illustrations of how the template behaves. Your own wording, prices, and promises come from your profile and playbook.
Gas smell near the furnace
- CallerHi, I think I smell gas by the furnace in the basement.
- AI receptionistPlease leave the building now and call your gas utility or 911 from outside. I'm alerting the on-call technician right now. What's the address?
Safety line first, then an urgent alert to on-call
No heat on a cold night
- CallerOur furnace quit and it's minus fifteen out. We have a baby.
- AI receptionistThat's urgent, and I'm flagging it that way now. Can I confirm the service address and the best number to reach you in the next few minutes?
Marked urgent with address and callback number
Tune-up or quote request
- CallerHow much is a furnace tune-up, and can someone come this week?
- AI receptionistI can give you the range the team has set, and the technician confirms the exact price on site. Is a morning or an afternoon better for you?
Lead captured with a preferred window
Trades template
What it listens for, and what it collects
Reasons for calling it routes
- No heat or no cooling
- New service request
- Tune-up or quote
- Existing job status
- Billing question
- Talk to a person
- Sales call or spam
Collected before it hangs up
- Name
- Callback number
- Service address
- Issue and system type
- Home or business
- Preferred time window
It confirms the name, the callback number digit by digit, and the address back to the caller.
Emergency triggers
What gets escalated
Triggers are fixed rules, checked through the whole call. When it is unsure, it treats the call as an emergency. You can add triggers of your own.
- Gas smell
- Please leave the building now and call your gas utility or 911 from outside.
- Carbon monoxide alarm
- Please leave the building now and call 911 from outside.
- No heat when it is below -10 °C
- Flagged as urgent and sent to your on-call contact straight away.
- Sparking or a burning smell
- Stay away from the panel, and call 911 if there is smoke or fire.
Ringhero is not an emergency service. It gives the scripted line and alerts the contacts you name.
What it will never do
- Quote a price that is not in your profile
- Promise same-day service or an arrival time
- Walk a caller through a repair or troubleshoot a hazard
- Take a card number over the phone
- End a call while an emergency is in progress
HVAC questions, answered
Can it tell a real no-heat emergency from a routine call?
Emergency triggers are fixed rules in the playbook, checked on every call. When it is unsure, it treats the call as an emergency.
Will it quote my maintenance plan prices?
Only the ranges you enter in your profile or upload. Anything else gets the answer that the team will confirm.
Can it book the visit?
It captures the preferred window and your team confirms. Calendar booking is on the roadmap.
Hear it answer your business
Upload your price list to the demo and talk to it in under a minute, or set up Ringhero in about 15 minutes and call your own number.